Your data
Privacy policy
You write to us about a booth, a filter, a service call. We use what you entrust to us to reply to you, and for nothing else. This page explains which data we process, why, for how long, who has access to it, and how to exercise your rights.
Last updated: 6 November 2026.
Who is responsible for your data
MECATELIER FRANCE SASU.
The controller is MECATELIER FRANCE SASU, 60 rue François Ier, 75008 Paris, France (RCS Paris 922 046 214).
For any question about your data: contact@mecatelier.com, or by post to MECATELIER FRANCE SASU, 60 rue François Ier, 75008 Paris, France.
Which data we process, and why
What you give us so that we can reply to you, and a little technical browsing data.
When you contact us
Through the form on the Contact page, by email or by telephone, you give us your name, your company, your town, your telephone number, your email address, the subject of your request and, if you wish, an attached file: plan, photo, specifications. We use this data to study your request, draw up a quote, organise an installation, maintenance or a breakdown repair, and then to handle the sales follow-up that results.
Legal basis: steps taken at your request prior to entering into a contract, then the performance of that contract. For the sales follow-up of our business prospects and customers: our legitimate interest in maintaining the relationship, which you may object to at any time.
When you browse the site
Our host records technical logs: IP address, pages viewed, browser type, date and time. They are used for the security and proper functioning of the site. Legal basis: our legitimate interest in protecting the site. No audience measurement or advertising tool is installed as of the date of this page.
What we do not do
We do not sell your data, we do not rent it out, we do not pass it on to anyone for direct marketing, and we do not take any automated decision about you.
Who has access to your data
Our team, and three technical service providers established in the European Union.
Within MECATELIER
The people in charge of sales, design, installation and after-sales service, each within the limits of what their role requires.
Our service providers
Odoo S.A. (Belgium) provides the contact form and the customer relationship management tool in which your requests are recorded. o2switch (France) hosts the site. OVH (France) hosts our email. Each acts on our instructions, under a contract, and does not use your data for its own purposes.
Outside the European Union
We do not arrange any transfer of your data outside the European Union.
Authorities
We may be required to disclose data to a judicial or administrative authority that requests it from us in the manner provided for by law.
How long we keep it
As long as it takes to handle your request, then as long as the law requires.
Request not followed up: three years after our last exchange, then deletion.
Customer: for the entire duration of the business relationship, then for the accounting, tax and warranty retention periods required by law.
Site technical logs: one year at most.
Your rights
Access, rectification, erasure, objection: an email is all it takes.
You may at any time request access to the data we hold about you, its rectification, its erasure or the restriction of its processing, or object to its use for direct marketing purposes. You may also ask to receive the data you have provided to us in a machine-readable format.
To exercise these rights, write to contact@mecatelier.com stating your request. We reply within one month. If there is any doubt about your identity, we may ask you for proof of identity, which we delete after verification.
If you consider that your rights are not being respected, you may lodge a complaint with the CNIL, the French supervisory authority, or with the supervisory authority of your country of residence: in Belgium, the Belgian Data Protection Authority.
Security
Measures proportionate to a showcase website, reviewed with our service providers.
The site is served over HTTPS. Access to our management tools is restricted to authorised persons and protected by password. Our service providers make contractual commitments on the security of the data they host for us.
In the event of a data breach likely to present a risk to you, we inform the supervisory authority and, where required by law, the persons concerned.
Cookies
The site sets very few cookies. A dedicated page lists them.
The cookies set by this site and by the contact form are described in our cookie policy, which also explains how to refuse them.
Changes to this page
This page changes along with the site.
We update it when our tools or practices change. The date at the top of the page shows the version in force. In the event of a significant change, we will indicate it clearly on the site.
